I purchased an item on October 9th and paid an extra $10 for UPS shipping. A shipping label was created on October 12th, with an expected delivery date of October 13th, but I still have not received my order. When I contacted customer service, I was told someone would "stop by the post office in the morning," which does not make sense since I paid for UPS shipping. Given the lack of progress and nonchalant communication, I no longer want the item. Please issue a full refund immediately, including the $10 shipping fee. Next time, anything that I want, I’ll buy at John Hopkins bookstore.
Hello Jennifer,
As mentioned in our previous email, your package was dropped off at UPS two days ago but was not scanned into their system.
As promised, we followed up with the UPS store manager, confirmed the issue, and ensured your package was properly scanned. Your shipment is now on its way.
Unfortunately, carrier delays are beyond our control, but we always do our best to resolve shipping issues promptly.
Additionally, our merchandise is also available at the Johns Hopkins University bookstore.
Thank you for your patience and understanding.
Best regards,
Gainz Sportsgear
No complaints about the product itself as it was well made. I'm not sure why so many tops are crop like. The size small that I purchased is on the XS side. Instead of going through an elongated period of trying to identify an appropriate size or send it back--I will instead affix the garment to a bulletin board as I am an educator. It literally is that small.
I know that I received my order as month ago, but I just opened the package. I received the Johns Hopkins pullover instead of the turtleneck I actually ordered. Is there any way to fix the issue?
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